Warranty Policy

We stand behind the quality of every refurbished device we sell. That’s why every smartphone purchased from The Only Phone You Need comes with a comprehensive 12-month warranty, giving you peace of mind with your purchase.

Warranty Duration

Our standard warranty covers your device for 12 months (365 days) from the date of delivery.

What is Covered

Our 12-month warranty covers all technical defects and hardware faults that occur during normal use. This includes, but is not limited to:

• Screen touch responsiveness issues (not caused by physical damage).
• Camera malfunctions (front or rear).
• Microphone or speaker failures.
• Button malfunctions (power, volume, home buttons).
• Connectivity issues (Wi-Fi, Bluetooth, Cellular components).
• Internal component failures (motherboard, charging port).
• Battery issues where the capacity drops below 80% within the first 6 months.

What is NOT Covered

To ensure fairness, our warranty does not cover damage caused by user mishandling or external factors. The warranty is voided in the following circumstances:

• Physical Damage: Any drops, impacts, cracked screens, dented housing, or bent frames.
• Liquid Damage: Any exposure to water, moisture, or other liquids.
• Third-Party Repairs: Any unauthorized repairs, modifications, or opening of the device by anyone other than our certified technicians.
• Software Issues: Issues caused by third-party apps, jailbreaking, rooting, or beta software installations.
• Normal Wear and Tear: Cosmetic blemishes, scratches, or scuffs that occur over time with normal use.
• Battery Degradation: Normal battery capacity reduction over time (unless it drops below 80% within the first 6 months).

How to Make a Warranty Claim

If you experience an issue covered by our warranty, please follow these steps:

1. Contact Us: Email our support team at support@theonlyphoneyouneed.com with your order number and a detailed description of the issue. Please include photos or videos if applicable.
2. Troubleshooting: Our team may guide you through some basic troubleshooting steps to see if the issue can be resolved remotely.
3. Return Authorization: If the issue persists, we will issue a Return Merchandise Authorization (RMA) number and provide a prepaid shipping label for you to send the device back to us.
4. Assessment: Once received, our technicians will assess the device to confirm the fault and ensure it is covered under warranty.
5. Resolution: If the claim is approved, we will repair the device. If it cannot be repaired, we will replace it with a device of the same model and condition. If a replacement is unavailable, we will issue a refund.

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

The benefits provided by our 12-month warranty are in addition to other rights and remedies available to you under the law.

Data Backup

Before sending your device in for a warranty claim, you must back up all your data and remove any activation locks (e.g., iCloud, Google Account). We are not responsible for any data loss during the repair or replacement process. Devices received with activation locks cannot be assessed or repaired and will be returned to you.