We’re here to help.

Have a question about a device, your order, or our refurbishment process?
Our Australian-based support team is ready to assist you.

Get in Touch

Email Us

For general inquiries, support, or order updates. support@theonlyphoneyouneed.com

Call Us

Speak directly with our team. 1300 000 000

Business Hours

Monday – Friday: 9:00 AM – 5:00 PM (AEST) Saturday – Sunday: Closed

Office Location

Sydney, NSW, Australia

(Note: We are an online-only retailer. This address is for corporate correspondence only, not a retail storefront or returns address.)

Response Time Expectations

We strive to respond to all email inquiries within 24 business hours. During peak periods or sales events, this may take slightly longer, but we promise to get back to you as quickly as possible.